The casino CRM engine for journeys, bonuses, and player retention.
Syncora connects real-time player events to segmentation, automated journeys, controlled bonus delivery, and gamified missions — purpose-built for iGaming operators, CRM managers, and VIP teams.
Real-Time Journeys
Trigger automated journeys from deposits, wagers, logins, inactivity, missions, and VIP milestones.
Controlled Bonus Delivery
Bonus templates with wagering requirements, max cashout, max bet limits, and per-player grant history.
Gamified Engagement
Run missions, XP, levels, points, and leaderboards that drive repeat sessions and VIP retention.
Casino CRM is still too manual.
Retention teams get stuck between spreadsheets, one-off bonus requests, disconnected player data, and developer-heavy campaign setup — slowing launches, creating bonus leakage, and missing the moment when player behavior shifts.
Manual bonus work
Operators lose time creating one-off rewards without clear controls or audit history.
Disconnected player data
Deposits, wagers, VIP status, missions, and communication history often live in separate tools.
Slow campaign launches
CRM teams wait on developers to connect events, triggers, templates, and rewards.
Weak retention loops
Without gamification and real-time segmentation, players receive generic offers instead of timely incentives.
Syncora turns every real-time player event into a CRM decision.
One platform for the full casino player lifecycle.
Player 360 profiles, segmentation, automated journeys, controlled bonuses, gamification, and partner APIs — built into a single casino CRM engine.
Player 360 Profile
A unified player record with deposits, wagering, GGR, NGR, LTV, KYC status, tags, markers, communication history, XP, and levels.
Behavioral Segmentation
Build manual and rule-based segments by player value, lifecycle stage, wagering behavior, bonus history, or custom tags.
Journey Automation
Trigger automated journeys from real-time player events and move users through multi-step CRM flows with full step-by-step logging.
Controlled Bonus Engine
Reusable bonus templates with wagering requirements, max cashout, and max bet limits — granted manually, via journey, or via API, with every grant logged.
Missions, XP & Levels
Launch missions, points, level progression, and leaderboards that turn ordinary casino activity into measurable retention.
Public API + JS SDK
Connect partner casinos through a public REST API, JS SDK tracking, partner API keys, and event ingestion endpoints with live event inspection.
A look inside the Syncora casino CRM workspace.
Player 360 profiles, automated journeys, bonus templates, and live missions — the surfaces CRM and VIP teams use every day.
From player action to automated reward.
From real-time player event to segmentation, journey, and delivered bonus — five steps, fully automated.
Player acts
A player registers, logs in, deposits, wagers, completes a mission, or becomes inactive.
Syncora receives the event
The casino sends real-time activity through the public API or JS SDK.
Profile updates
The player CRM profile updates with value, activity, tags, XP, level, and lifecycle data.
Segment or journey triggers
The player enters a welcome, VIP, cashback, reactivation, churn-risk, or mission journey.
Reward or message delivered
Syncora grants a bonus, sends a notification, triggers a webhook, or schedules the next journey step.
Reward players without losing bonus control.
Build reusable bonus templates with amount, wagering requirements, max cashout, and max bet limits. Grant manually, through automated journeys, or via the public API — every grant logged to the player profile and bonus ledger.
- Saved bonus templates
- One-time manual bonus grants
- API-triggered bonus delivery
- Wagering requirement control
- Max cashout and max bet limits
- Granted bonus history per player
- Ready for automation journeys
Turn casino activity into VIP retention.
Missions, XP, levels, points, and leaderboards — gamified engagement loops that reward real player behavior and drive repeat sessions.
Missions
Create goal-based challenges tied to deposits, wagers, games, activity, or custom events.
XP & Levels
Reward progression and unlock higher-value experiences as players engage.
Points Ledger
Track credits, debits, rewards, and campaign-linked point activity.
Leaderboards
Create competition loops that drive repeat sessions and player excitement.
API-first. Built for partner casino integration.
A public REST API, JS SDK, partner API keys, and event ingestion endpoints — designed so partner casinos can stream real-time player events into Syncora in hours, not quarters.
Ingest player events in real time
Fetch full player profile & state
Grant bonuses with full template control
Drop-in JS SDK for casino frontends
Every request is secured with the x-api-key header. Per-partner keys with rotation and audit logs.
fetch("https://syncoralab.com/api/public/v1/ingest", {
method: "POST",
headers: {
"Content-Type": "application/json",
"x-api-key": "partner_api_key"
},
body: JSON.stringify({
player_id: "ext_123",
event_type: "deposit_completed",
metadata: {
amount: 50,
currency: "EUR"
}
})
})Multi-tenant by design. Partner-isolated by default.
Syncora is a multi-tenant casino CRM where every partner's player data, bonuses, and journeys stay isolated, secured, and audit-ready.
Partner Isolation
Every business table is scoped by partner_id.
Row-Level Security
Tenant access is enforced through database-level RLS policies.
API Key Protection
Public partner endpoints are secured using x-api-key authentication.
Audit-Ready Bonus Ledger
Granted bonuses are logged with amount, wagering, limits, source, and player reference.
Superadmin Controls
Master-level users can manage partners without exposing tenant data to other operators.
Event Logs
Player activity is stored as raw events for inspection, automation, and reporting.
Built for casino retention, CRM, and VIP teams.
Six high-impact casino CRM journeys — wired into real player events, bonus templates, and gamified missions out of the box.
Welcome Journey
Trigger onboarding messages, first deposit incentives, and early missions when a player registers.
Cashback Campaign
Segment active players by wagering behavior and deliver controlled cashback rewards.
VIP Nurture
Identify high-value players and move them into personalized VIP journeys.
Reactivation
Detect inactive players and launch win-back offers with bonus limits and messaging.
Mission Campaign
Create weekend challenges, progress tracking, XP rewards, and completion bonuses.
Churn-Risk Prevention
Use activity signals and value markers to trigger timely retention actions.
Launch your casino CRM engine.
Stream real-time player events, automate VIP and reactivation journeys, control every bonus grant, and run gamified missions — from one casino-native CRM platform.
Built for iGaming operators, CRM managers, VIP teams, and retention leads scaling player lifetime value.
© 2026 Syncora Lab · Built for licensed iGaming operators