Journey Builder

Build player journeys without waiting on engineering

Design automation flows that react to deposits, logins, inactivity, bonus claims, KYC changes, and player behavior.

What you can do

Visual journey flow logic

Compose lifecycle flows on a visual canvas.

Event triggers

Start journeys on deposits, logins, KYC changes, and bonus events.

Delays and wait conditions

Time-based waits and condition gates between steps.

Segmentation checks

Branch flows based on segment membership and attributes.

Bonus and message actions

Grant bonuses and dispatch messages directly from journey nodes.

Journey execution logs

Trace every player run to debug flows quickly.

How it works

1

Choose a trigger

Pick the event or condition that starts the flow.

2

Add steps and gates

Compose actions, waits, and segment checks.

3

Publish the journey

Activate the flow for the targeted audience.

4

Inspect executions

Follow player runs and iterate on outcomes.

Common use cases

  • First deposit journey
  • No-deposit follow-up
  • Lost player reactivation
  • VIP escalation flow
  • Responsible engagement checks

Built for iGaming teams

Designed for casino CRM, retention, and VIP teams. Syncora fits into the operational rhythm of regulated iGaming brands — connecting player engagement, bonus workflows, and partner casino/PAM integrations.

Implementation notes

API-first architecture
Partner-isolated data model
Event-driven execution
Designed for regulated iGaming teams

Related Syncora products

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